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Medical Care Discovery: Patient Communication

Home/Healthcare News, Sovereign Solutions Philosophy/Medical Care Discovery: Patient Communication

Medical Care Discovery: Patient Communication

by Sachin H. Jain | Forbes | November 9, 2015

Medical Care Discovery: Patient Communication

Sovereign Solutions Editor’s Note:

Patient communication is important. Direct, emphatic, quality TWO WAY communication where both parties COLLABORATE.

I took the liberty of altering the original title. You can click the featured content link and read the full text as well as see the original title.

Basically, my title was sort of a sarcastic rebuke of what ought not to be. What ought not to be? 

This: the inference that this is a newly discovered truth!

How can we FORGET? It seems so basic.

Patient communication is important; and the article clearly demonstrates such. I have little to elaborate on in regards to it and what it seeks to prove. And it does an excellent job of doing just that I may add. [HINT: BE SURE TO READ IT!]

However, let it be known that the sarcasm does not connote a disrespect to the author of that article or to any practitioners.

We all have a tendency to conform to different cultural environments, whether they be company, institutional, ideologically, or otherwise oriented. Sometimes we cannot see the forest for the trees, as is often said.

Bear in mind, though, that if you are a patient and never on the medical practitioner side of the healthcare equation, it is YOUR responsibility, too, to make sure that this therapeutic healthcare alliance of sorts is there. YOU BEAR RESPONSIBILITY FOR YOUR OWN HEALTH. 

We at Sovereign Liberty Solutions absolutely believe in the general philosophy of self empowerment; without that personal impetus, each one of us is held hostage by sets of circumstances, systems, groups, and individuals that may or may not, whether intentional or not, have YOUR best interest in mind, your health be damned! So you see, patient communication is YOUR duty, too.

In other words, you need to make sure that there is quality patient communication. If this does not happen, then your healthcare suffers. And that is mostly YOUR fault and not ‘society’s’ or anybody else’s, with the possible exception of strikingly poor service by your medical care practitioner.

Medical care practitioners deal with an awful lot. Unfortunately, they fight government, insurance, regulators, and basically a whole host of non-productive, onerous, non-value-added, hostage-like conditions that take up way too much of their time, leaving you with less of it yourself with them. And they have to fight against their own culture and perhaps predilections to bring about binary, quality patient communication, or that healthcare therapeutic alliance I suggested. 

Why not do your part and force the issue, if need be? And if your medical care practitioner does not consent to such communication?

Find somebody else, because you are more than some domesticated animal without a voice or an equally important contribution in the exchange with medical care practitioners and organizations. Your money, or what amounts to it, makes you an equal, if not more important, partner in this matter!


In 2000, AG Lafley became CEO of the Procter and Gamble Companies. In assuming the role of CEO, he quickly grew frustrated that he and his fellow executives were spending too much time in corporate headquarters divorced from the people who really mattered: the consumer.

So he instituted the practice of meeting with consumers to better understand their experience with Procter and Gamble’s products.  Whether it was Crest Toothpaste, Pantene Shampoo, or Charmin Toilet Paper, Lafley wanted to know: do you love our products or hate them? Why or why not?

And from those conversations, he learned.  He learned what was working—and what wasn’t—and brought those insights to serve his customers better and grow Procter and Gamble’s business. Lafley’s message to the company: We assume too much, we ask too little.

 A year ago, when I began working as Chief Medical Officer at the CareMore Health System, I found myself in a similar place to Lafley.  CareMore is a health plan and delivery system that delivers care to over 100,000 Medicare and Medicaid patients in 8 states. When I started at CareMore, I received reports that documented our clinical performance and quality, but felt too far removed from the real-life experience of the people who matter most: our patients.

So I followed Lafley’s lead and began doing something that I had never done in my previous decade in clinical medicine: I began meeting regularly with groups of our patients—outside of the context of them receiving care. Over meals.

In medical school, we are taught that one of our responsibilities is to work to improve our patients’ experience of care. This is made difficult by a number of things—not the least of which is that our patients are often vulnerable, scared, and frustrated. There is an asymmetry in power between patient and physician that inhibits patients from surfacing what’s working and what isn’t.

We are also taught to avoid socializing with our patients. That engaging with them outside of care may compromise our clinical judgment. And so we have the formality that we have, a system in which doctor is doctor. Patient is patient. Hard lines that rarely blur.

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Do you have any objections, thoughts, concerns, or contributions? I REALLY WANT TO KNOW. Help me to make this a conversation!

Together we can map out better solutions and truly navigate clearer paths towards quality services, low prices, and better lives.

Oh! And as always, if you find this post useful, do me and so many others a huge favor. When it comes to this kind of information: share and share alike! Information is meant to be disseminated wide and far.

Sovereign Liberty Solutions

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By | 2017-03-28T14:46:22-04:00 November 24th, 2015|Categories: Healthcare News, Sovereign Solutions Philosophy|Tags: , |0 Comments

About the Author:

My name is Matthew. I am founder of and manage Sovereign Liberty Solutions. I am a proponent of free, voluntary association and expression. I understand that there is no single exception or excuse to violate this with the initiation of force, fraud, and coercion. I welcome a genuine dialogue & seek information, news, analysis, and, of course, solutions, whether it be on the individual level or a more voluntary association [group] or even "national" one.

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